Customer Support Executive Jobs in Kolkata - ATA AVIATION

One of the main essential duty tasks of a cabin crew is to provide an exceptional level of customer service to passengers during their trip, while ensuring their comfort and safety, of course with a “happy and helping way” attitude.

Each cabin crew member has many responsibilities besides to customer service. As a passenger, you probably never required to consider that they are there to do more than serve you a drink and pretzels!

The essential primary part of their job is about having confidence and knowledge level to deal with any emergency or security problem that may arise.

A cabin crew must ensure before each take-off that all safety and emergency equipment is in good condition and adequately stowed according to their cabin layout while respecting the type of aircraft.

A steward or a cabin crew must show in a friendly way and welcoming attitude at all times with her passengers, and must consistently provide an exemplary standard of customer service and maintain it throughout the flight.

It is essential that cabin crew physically demonstrate to passengers emergency evacuation procedures and the use of specific safety equipment such as lifejackets, seat belts and the use of oxygen masks in case of any decompression.

Cabin crew must administer as well first aid to passengers according to a specific training by the airline. The cabin crew must treat everyone as an individual, which includes respect for every customer regardless of their class of cabin.

Flight tasks may vary slightly depending on whether it is short or long and rely on the number of the cabin crew member you are working with. However, they usually include: