Customer Support Executive Jobs in Kolkata - ERevMax Technologies

Job : Kolkata

About the Programme

• We are offering paid internship opportunities in Customer Support. 
• The duration of the programme is one year. 
• The company reserves the right to offer full time placement to interns who successfully complete the programme based on merit and business need.
  

Who Can Apply?

• You'll already have an abundance of skills and personal attributes that you can bring to the programme. However, before you can start, we also require the following qualifications and key personal competencies.
  

Qualifications – 

• Fresh Graduates or equivalent degree with excellent communication skills are eligible to apply.
  

Personal Competencies

• Good Communications skills
  
• Eager to learn
  
• High level of energy
  
• Ability to analyze, understand and solve problems
  
• Confident and self-motivated
  
• Team player
  

What is in it for you?

• The internship at eRevMax will help you to kick-start your career by building a foundation in Customer support & Services and getting exposure to a global business operation. 
• Training will be structured and combine hands-on experiential learning with classroom inputs. And of course – this is a paid programme.
• You will receive a consolidated stipend of INR 8,000 per month when you start.

After completion of 1 year ?

• They we be taken on company role based on their performance.
• CTC will be as per industry standards.
• Family covered insurance policy & accident policy for self & many other benefits.

 Job Profile:

 Key areas of responsibilities:

• Support customers by resolving their issues related to eRevMax products and services. Interactions are mainly done over email and telephone.
  
• Perform local triage on related issues and identify the specific problems for resolution by the technical support team.
  
• Escalate new issues. Monitor and track them to ensure closure.
  
• Willing to work on a weekly roster as required.
  
• Perform other related duties as assigned.
  
• Understand, meet and exceed customer expectations.
  
• Build and maintain excellent and long-term relationships with customers.
  
• Capture and communicate customer feedback for product enhancement and new product development.
  

 Interaction:

• This position has extensive daily interaction with hotels (clients), team members and various critical departments within the organization. 
• In many cases, interactions with both internal and external parties will be at mid and upper management levels. 
• This position also often acts as an intermediary between the company and our clients.
  

 Requirements/ Qualification:

• Graduate in any discipline.
  
• Excellent communication skills in English Language – written and verbal.
• Strong presentation and documentation skills.
• Agile and ready to adapt to rapidly shifting priorities.