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Customer Support Executive Jobs in Kolkata - NJS INFOTECH PVT.LTD.

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Customer Support Executive

NJS INFOTECH PVT.LTD.
experience-icon 0 Years
salary-icon 12000 - 20000 Monthly
Expired

Posted: 07 Apr 18

Job Description

Responsibilities
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Requirements
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree
  • Hiring Process : Face to Face Interview, Telephonic Interview
  • Job Role : BPO / Telecaller
  • Candidate must be fluent in english.no hindi/bengali is allowed.
  • No target based job.
  • Fixed salary with good incentives.
  • Candidate should be work under international environment
  • fixed salary up to 15k + incentives.

Job Particulars

Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id406108
Job Category Tech Support
Locality Address
Country India

About Company

NJS INFOTECH PVT.LTD. IS BASED AT KOLKATA SALT LAKE SEC V WEBEL MORE. WE HAVE 2 DIRECTORS. WE HAVE 35 EMPLOYEE AND 2 HR AND 2 MANAGER WITH US. AND WE LOOKING FOR MORE CANDIDATE ALSO. WE ARE MOVING AND GROWING INDUSTRY.
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