Customer Support Executive Jobs in Kolkata - Tech Mahindra
Job Description
Job Roles & Responsibilities
- Answer calls/emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints.
- Keep records of customer interactions, transactions, details of inquiries, complaints and comments as well as actions taken.
- Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Eligibility:
- Experience: Minimum 6 Months of service industry experience
- Required Skillset- Bengali & Hindi Communication skills
- Educational Qualification: Any Graduate or Post Graduate
- Excellent Verbal & Written communication skill
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MSc, 12th Pass (HSE), Vocational Training, BSW, Other Graduate
Who can apply Experienced (0.6 to 3+ Years)
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id561733
Job Category MBA , Diploma , BPO , Walkin , BSc/BCA/BBM , Tech Support
Locality Address
State West Bengal
Country India
About Company
Tech Mahindra Limited is an Indian multinational provider of information technology, networking technology solutions and Business Process Outsourcing to various industry verticals and horizontals. Anand Mahindra is the Chairman of Tech Mahindra, which is headquartered at Pune and has its registered office in Mumbai.
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