Customer Support Executive Jobs in Mohali - Teleperformance
Customer Support Executive
0 Years 
12000 - 29000 Monthly 
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
- Inbound Sales and Technical Support Specialists to help customers establish and enhance their online
- presence by providing web-based technical support, product information, first-rate customer service and
- Selling products and services as per customer needs.
- Customer service oriented in a high pressured environment
- Provide immediate Advanced Support via chat, and accompanying support via phone when necessary
- Must possess methodical and deliberate troubleshooting skills
- Exceptional attention to detail in troubleshooting and documentation
- Determine a course of action based on extremely complex issues in a time-pressured environment,
- often with only a portion of the information needed to fully analyze the issue
- Multi-task multiple issues between customers ranging over Windows and Linux platforms in
- Dedicated and Virtual Dedicated environments
- Strong knowledge of internet technology
- Advanced Server Management – Windows & Linux, Various Control Panels
- Advanced understanding of Wordpress development and troubleshooting techniques
- Accomplished experience selling and servicing technology products or services to small businesses
- and consumers is a strong plus
- Ability to deliver stellar customer service while troubleshooting a technical support call
- Meet or exceed expectations through a metrics-driven performance standard. We want the best for you and
- for our customers
- Consult, recommend and enable the right online product and service strategies to help customers with their
- business or personal needs
- Knowledge of internet, social media and/or small business is highly preferred
- Excellent spoken and written communication and strong interpersonal skills to include proven
- rapport building and sales techniques
- Tech Graduates – Any Graduate with prior technical expertise
- Candidate should have good knowledge about Computer
- Must be 18 years of age or older
- Candidate should have graduated
- Candidate should have excellent Interpersonal skills
- Open to work in rotational shifts, according to business needs
- Must pass Operations Validation
- Candidate should have all relevant documents
Job Particulars
About Company
Teleperformance SE is an omnichannel company headquartered in France.[1] The company specializes in outsourced omnichannelcustomer experience management, also known as Business Process Outsourcing (BPO).[2] The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. Teleperformance has 300,000 employees[3] across 350 contact centers in 80 countries and serves over 170 markets.[4][5] Countries in which Teleperformance operates include France, Lebanon,the United Kingdom, Albania, Brazil, Chile, Philippines, Guyana, India, China, Canada, Mexico, Colombia, Norway, Italy, Greece, Portugal, the United States, Dominican Republic, El Salvador, Australia, the Netherlands, Suriname, Egypt,United Arab Emirates, Romania, Russia, Sweden, Germany, Poland, Slovak Republic and Czech Republic.[6][7]
Teleperformance is one of the world's largest BPO companies; it is valued at $5.3 billion
