Customer Support Executive Jobs in Mumbai - Eben telecom Pvt Ltd
Customer Support Executive
Eben telecom Pvt Ltd
0 Years 
13000 - 18000 Monthly 
Certificate Course (ITI), Diploma, B.Com, BBA/BBM, BCA, BEd, BSc, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 24 Nov 18
Job Description
- Banking customer support through phone- Outbound voice process- Day shift with rotational weekly off-
- Out calling 100% base allocated
- RPC should be 85 and above
- Quality should be 90% and above
- Proficiency in vernacular language
- Ensure 8 hours of productive login hours
- Adhere to the shift timings
- Resolve/Forward the customer’s complaints/Concerns
- Assist less experienced CROs wherever necessary
- Capture 100% interaction details in CRM
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, BBA/BBM, BCA, BEd, BSc, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id516371
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Eben Telecom an ISO 9001-2008 Certified Company, was established in the year 1995 in Cochin, the business and financial hub of Kerala.
We are one of the largest Domestic BPOs in South India. We are a Customer Engagement Services Company that assists brands in Customer Acquisition,
Customer Transaction Building and Customer Relationship Management which is headquartered in Kerala. Our employees are over 1500 on various
processes and are able to manage/ treat the customer with maximum care and offer them satisfaction by providing apt reply for their queries.
Our various clients are from Telecom Sectors, Banking Sectors and we are also into various International processes.
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