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Customer Support Executive Jobs in Mumbai - IMetrix Solutions

Customer Support Executive

IMetrix Solutions
experience-icon 0 Years
salary-icon 12000 - 14000 Monthly
qualification-icon Diploma, B.Com, BA, BSc, 12th Pass (HSE), Other Graduate
Expired

Posted: 01 Oct 21

Job Description

Customer Support Executive 

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Particulars

Education Diploma, B.Com, BA, BSc, 12th Pass (HSE), Other Graduate
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypePart Time
Job Id1321052
Locality Address Bhandup , Chembur , Dombivali , Thane, Vashi
Country India

About Company

Imetrix
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