Customer Support Executive Jobs in Mumbai - IMetrix Solutions
Customer Support Executive
IMetrix Solutions
Expired
Posted: 01 Oct 21
Job Description
Customer Support Executive
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
Job Particulars
Education Diploma, B.Com, BA, BSc, 12th Pass (HSE), Other Graduate
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypePart Time
Job Id1321052
Job Category Diploma , Part Time , BSc/BCA/BBM , Tech Support
Locality Address Bhandup , Chembur , Dombivali , Thane, Vashi
State Maharashtra
Country India
About Company
Imetrix
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