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Customer Support Executive Jobs in Mumbai,Navi Mumbai - Mpaani Solutions Pvt Ltd

Customer Support Executive
Mpaani Solutions Pvt Ltd
Mumbai(Andheri East ), Navi Mumbai
12th Pass (HSE), Any Graduate
15000 - 25000 Per Month
Customer Support Executive Jobs in Mumbai,Navi Mumbai - Mpaani Solutions Pvt Ltd
Last Date 14 Oct 2019
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Mpaani Solutions Pvt Ltd - Job Details

Date of posting: 15 Aug 19

We are hiring a Customer Service Representative to manage customer queries and complaints. 

You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. 

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

High school diploma, general education degree or equivalent.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Written-test, Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About Mpaani Solutions Pvt Ltd

m.Paani is transforming India's $1.1 trillion informal retail market with the world's first AI-driven full stack business automation and growth solution for MSME's.  Our mission is to (em)Power India's 15million+ local retailers to compete and succeed in a rapidly changing retail environment, and deliver the neighbourhood shopping experience of the future.  We enable local retailers to deliver like e-tailers by fully digitising their business and consumer relationships, enabling data-driven decision making, integrated and predictive demand and supply sides, and consumer personalisation, retention and growth via targeted marketing and loyalty.  Our dream is to (em)Power every local business owner in India to achieve her or his aspirations.
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Mpaani Solutions Pvt Ltd recruiting Customer Support Executive candidates nearby Mumbai(Andheri East ), Navi Mumbai.Mpaani Solutions Pvt Ltd vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Mpaani Solutions Pvt Ltd Company recruits a lot of candidates every year based on the skills . The candidates with 12th Pass (HSE), Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai(Andheri East ), Navi Mumbai can apply for Customer Support Executive position in Mpaani Solutions Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Mpaani Solutions Pvt Ltd recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Mpaani Solutions Pvt Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Mpaani Solutions Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Mpaani Solutions Pvt Ltd and near your city and get a secured career.