Customer Support Executive Jobs in Mumbai,Navi Mumbai - Resfeber Labs Pvt Ltd
Customer Support Executive
Resfeber Labs Pvt Ltd
1 to 2 Years 
14000 - 19000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 06 Feb 18
Job Description
- Designation – Support Center Executive/ Customer Care Executive/ Call Center Executive
- Qualification : If 12th or Graduate.
- Job Location: Mumbai
- Experience: 1 to 2 Yrs
- Salary: up to 19 K in hand
- Languages :- English, Hindi & Kannada, (Mandatory all 3 languages)
- Educating the customers to use The Porter’s service following a prepared sales pitch to give information and value proposition of our service.
- Day shift support to assign logistic vehicles to desired clients given their request.
- Database entry and management .
- Determine requirements by working with customers.
- Resolves customer query / Complaints / problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem.
- Acting as a direct contact between the company and its existing and potential markets.
- Updates job knowledge by participating in educational opportunities.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id383500
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Maharashtra
Country India
About Company
The Porter is a funded early-stage start-up disrupting the logistics space in India. We are an online marketplace for surface logistics and are trying to address market inefficiencies and low capacity utilization in the logistics sector, namely difficulty in getting the return trip/fare or idle unused inventory using mobile technology.
Handles the highly challenging functions of developing strategies, streamlining the processes and developing best business SOPs to enable a fast growing logistics business and direct the various departments in implementing them, ensuring that the organization’s operating units are a profit centre through cost effective operational process & maintaining quality system set by the organization by optimum utilization of resources, having strategic planning for the growth of the organization & development of team members.
Handles the highly challenging functions of developing strategies, streamlining the processes and developing best business SOPs to enable a fast growing logistics business and direct the various departments in implementing them, ensuring that the organization’s operating units are a profit centre through cost effective operational process & maintaining quality system set by the organization by optimum utilization of resources, having strategic planning for the growth of the organization & development of team members.
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