Customer Support Executive Jobs in Mumbai,Navi Mumbai

Customer Care Executive

SBI General Insurance

0 to 3+ Years

Not disclosed

Expired

Posted: 16 Sep 20

Job Description

SBI General Insurance Co. Ltd. is hiring for Customer Care Executives

This position is responsible for facilitating renewals as per assignment in the unit by making outbound calls to our customers. This position will collaborate and work closely with all branch sales team to ensure renewal on time. This position will be responsible for meeting the conversion targets defined for the specified contact center unit..

Job Roles & Responsibilities:

To achieve set conversion targets in line with the company budget.
Communicate positively with the external customer to ensure excellent service experience on calls & emails ·
Consistently monitor self to identify potential problems and seek guidance for resolution. ·
Demonstrate skills at analyzing processes and suggesting improvements in their work area. ·
Effectively interact with team members that have diverse backgrounds and temperaments maintaining open lines of communication within the team to help create a bonded unit. ·

Skill sets:

Able to work well under pressure.
Exhibit professional demeanor, strong written, and oral communication skills. · Good planning and problem-solving skills
Able to work a flexible schedule. Able to multi-task.
Must have proficiency with various software applications programs including e-mail messaging applications & Microsoft Office Environment.

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, 12th Pass (HSE), Vocational Training, Any Graduate, Any Non Graduate, Other Graduate, Other Post Graduate

Who can apply Freshers and Experienced (0 to 3+ Years )

Hiring Process Walk - In, Face to Face Interview, Telephonic Interview, Group Discussion

Employment TypeFull Time

Job Id789194

Job Category Diploma , Walkin , Tech Support

Locality Address Thane

State Maharashtra

Country India

About Company

SBI General's current geographical coverage extends to 56 cities pan India and presence in another 350+ locations through satellite resources. SBI General follows a robust multi-distribution model encompassing Bancassurance, Agency, Broking & Retail Direct Channels. Today, Our Distribution family includes over 11,000 IRDA certified SBI & its Associate Bank employees and over 4,800 Agents.We cover Motor, Health, Travel, Personal Accident & Home Insurance for Individuals and Aviation, Fire, Marine, Package, Construction & Engineering, Liability, Group Health, Group Personal Accident & Miscellaneous Insurance for Businesses.Our dedicated and experienced claims team aim to deliver you a differentiated customer service of a fast, fair, convenient and transparent claims process for the management and settlement of your claim.

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