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Customer Support Executive Jobs in Mumbai,Navi Mumbai - SBI General Insurance

Customer Care Executive Inbound Process
SBI General Insurance
Any Graduate, Any Post Graduate, Any Non Graduate, Other Post Graduate
2015 - 2019
0 to 3+ Years
Customer Support Executive Jobs in Mumbai,Navi Mumbai - SBI General Insurance
Last Date 17 Dec 2019
This Job is Expired

SBI General Insurance - Job Details

Date of posting: 13 Dec 19
SBI General Insurance Co. Ltd. is hiring for Customer Care Executives

This position is responsible for handling voice customer queries and facilitating renewals as per assignment in the unit. This position will collaborate and work closely with all supporting functional teams including claims, sales operations, IT to ensure a world class service/retention experience for existing customers. This position will be responsible for meeting SLAs defined for specified contact centre unit.

Job Roles & Responsibilities:
  • Taking inbound calls.
  • Answer calls/emails professionally to provide information about products and services.
  • Giving resolutions to the customers.
  • Keep records of customer interactions, details of inquiries, complaints and comments as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Being the voice of the Client.
Eligibility & Qualification:

  • Minimum HSC Pass / HSC Fresher OR Graduate Fresher
  • Good Communication Skills in English & Hindi is mandatory. 
  • Shift: Day shift * 6 days working (Any 2-days weekoff in a month)
  • Preferred candidates from Thane/ Navi Mumbai
  • Candidate should be comfortable with rotational off and travelling to Thane location

Candidate Note:

  • Please carry your updated CV with below mentioned documents:
  • Educational Marksheet (10th, 12th, Graduation)
  • Current Company Offer / Appointment letter
  • Last 3 months salary slips
  • Copy of PAN Card, Aadhar Card           
  • Relieving letter / Resignation acceptance mail of previous company (If currently not working)

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3+ Years )

About SBI General Insurance

SBI General's current geographical coverage extends to 56 cities pan India and presence in another 350+ locations through satellite resources. SBI General follows a robust multi-distribution model encompassing Bancassurance, Agency, Broking & Retail Direct Channels. Today, Our Distribution family includes over 11,000 IRDA certified SBI & its Associate Bank employees and over 4,800 Agents.We cover Motor, Health, Travel, Personal Accident & Home Insurance for Individuals and Aviation, Fire, Marine, Package, Construction & Engineering, Liability, Group Health, Group Personal Accident & Miscellaneous Insurance for Businesses.Our dedicated and experienced claims team aim to deliver you a differentiated customer service of a fast, fair, convenient and transparent claims process for the management and settlement of your claim.
This Job is Expired
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SBI General Insurance recruiting Customer Care Executive Inbound Process Experienced(0 to 3+ Years) candidates candidates nearby Mumbai(Thane), Navi Mumbai.SBI General Insurance vacancies for Customer Care Executive Inbound Process is recruited through Written-test, Face to Face Interview etc.
SBI General Insurance Company recruits a lot of Experienced(0 to 3+ Years) candidates candidates every year based on the skills Customer Care Executive, Inbound Calling, International BPO. The candidates with Any Graduate, Any Post Graduate, Any Non Graduate, Other Post Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai(Thane), Navi Mumbai can apply for Customer Care Executive Inbound Process position in SBI General Insurance. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the SBI General Insurance recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of SBI General Insurance and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of SBI General Insurance and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in SBI General Insurance and near your city and get a secured career.