Customer Support Executive Jobs in Mumbai - Pepperfry.com
Customer Support Executive
Job Description
- Interact with customers to provide process information in response to inquiries, concerns and request about products and services with focus on Sales and/or Retail.
- Manage end to end customer queries on phone, email or chat
- Obtain and evaluate all relevant information to handle product and service inquiries
- Direct requests and unresolved issues to the designated team
- Keep records of customer interactions and follow up
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Communicate and coordinate with internal departments
- Provide feedback on the efficiency of the customer service process
- Managing inbound and outbound sales
- Inventory Management
- Store operations and Management
- Focusing on Profit Maximization and Sales
- High on ownership.
- No leave/absenteeism during probation period.
- Skills and Competencies:
- Excellent Communication skills
- Analytical Thinking
- Superior organizational and time management skills
- Must be able to build relationships and influence others
- Ability to set and achieve goals
- Ability to multi-task in a fast-paced environment
- Must possess a strong sense of urgency and a thirst for knowledge
- Note: It'll be 6 days working
Job Particulars
About Company
Pepperfry.com opened for business on 3rd January 2012 to give customers a wide selection of amazingly priced Furniture and Home merchandize with a consistently great shopping experience. Pepperfry is India’s No. 1 online Furniture, Home and Living Marketplace with a whopping 4 million+ customers offering more than 1,00,000 products to spice up your home across categories like Furniture, Home Décor, Furnishings, Lamps & Lighting, Kitchen, hardware & electricals and housekeeping.
We are a managed marketplace that works closely with a thousand merchant partners to showcase their design skills, craftsmanship and service orientation to customers in India and across the world. We ensure that employees, communities, craftsmen and businesses who work with us, grow with us and enjoy being part of the journey.
