Customer Support Executive Job in Reliance Jio Infocomm Ltd. at Mumbai-Others, Mumbai

Job responsibilities:

• Call customers and verify specified documents (Outbound Voice Process)
• Follow the guidelines and step-by-step process as instructed
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Collaborate with management teams to stay updated on new products, services, guidelines and policies

Other aspects

• 9-hrs rotational shifts
• 6-days working | 1 Rotational week-off
• Candidate has to Work From Home

Skills:

• Excellent communication skills in Marathi and English language
• Basic knowledge Microsoft Office

Eligibility criteria

• Education should be minimum HSC / 12th pass OR above
• Age limit: 18 to 35 years

• Freshers can also apply
• Candidate should have their Aadhar Card with full Date Of Birth (i.e. DD/MM/YY) mentioned on it
• It will be mandatory for candidate to his / her own Laptop or PC in fair working condition or Android Smartphone with minimum 5.5 inches display and 3 GB RAM

Note: We support the global necessity of 'Social Distancing' in this critical times of 'CoVid - 19' pandemic. We might be conducting 'Virtual OR Video Call Interviews' as a part of this.