Customer Support Executive Jobs in Mumbai - The Khel Group

Customer Support Executive
The Khel Group
Other Graduate
10000 - 20000 Per Month
Customer Support Executive Jobs in Mumbai - The Khel Group
Last Date 30 Nov 2019
This Job is Expired

The Khel Group - Job Details

Date of posting: 18 Oct 19

Role & Responsibilities:

·         Provides voice support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

·         Responds to telephone calls, email and personnel requests for technical support.

·         Documents, tracks and monitors the problem to ensure a timely resolution.

·         Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

·         Works under immediate supervision.

·         To manage all daily work related to the process with strict compliance to guidelines.

·         Responsible for creating first impression through helpful and cheerful attitude.

·         Follow predefined (as trained) support procedures and policies

·         Master the use of our support channels, processes & tools

·         Identify and report Partner/user issues & feedback through appropriate channels.

·         Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.

·         Effectively and judiciously escalate issues with clear communication
Support team lead/ manager when required

·         Ability and willingness to quickly complete large volumes of work with high quality
Work and communicate with cross-functional teams using various channels of internal communication regarding Partner issues.


Required Skills and Capabilities:

·         Fluency in English and Telugu/Tamil desirable

·         Must have experience in Out bond calling

·         Experience within an e-Gaming environment or E-com is preferable

·         Very personable, sociable and enjoy talking to people from all walks of life

·         Self-motivated with ability to work independently

·         Ability to maintain positive working relationships and influence a diverse group of personnel

·         Experience of working with marketing services and product teams is desirable

·         Strong communication skills


Perks and Benefits:


·         Freedom to voice your opinion and influence product direction

·         Collective Leadership and Ownership 

·         Work with the most amazing people on earth

·         IITians and MBA’s from Ivy league schools

·         Refreshments, Snacks, Quizzing, … and fun unlimited 

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Written-test, Face to Face Interview
Who can apply : Freshers

About The Khel Group

About us:

Delivering the best online gaming experiences across India for the past 6 years, The Khel Group has gained benchmark achievements in the field of online entertainment and skill based games. In 2012 we launched online Rummy game and in a brief period of time made our presence felt within the industry. In 2015 we were the first company to launch rummy cash app (IOS & Android) 

Our games are globally certified making them transparent and absolute loving. Over last few years we have expanded into new games of Poker and fantasy. Our Kitchen constantly cooks new games and experiences for players. 

We understand that an organization is made of its people and we strive to provide best work environment to our team. We don’t believe in restricting ourselves by following set paths, we believe in disruption through innovation, and aim to set new industry benchmarks. Our highly motivated team understands player psyche and we are committed to provide the best gaming experience to our players.
This Job is Expired
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The Khel Group recruiting Customer Support Executive candidates nearby Mumbai.The Khel Group vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
The Khel Group Company recruits a lot of candidates every year based on the skills . The candidates with Other Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai can apply for Customer Support Executive position in The Khel Group. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the The Khel Group recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of The Khel Group and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of The Khel Group and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in The Khel Group and near your city and get a secured career.