Customer Support Executive Jobs in Mumbai - The Khel Group

Role & Responsibilities:

·         Provides voice support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

·         Responds to telephone calls, email and personnel requests for technical support.

·         Documents, tracks and monitors the problem to ensure a timely resolution.

·         Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

·         Works under immediate supervision.

·         To manage all daily work related to the process with strict compliance to guidelines.

·         Responsible for creating first impression through helpful and cheerful attitude.

·         Follow predefined (as trained) support procedures and policies

·         Master the use of our support channels, processes & tools

·         Identify and report Partner/user issues & feedback through appropriate channels.

·         Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.

·         Effectively and judiciously escalate issues with clear communication
Support team lead/ manager when required

·         Ability and willingness to quickly complete large volumes of work with high quality
Work and communicate with cross-functional teams using various channels of internal communication regarding Partner issues.

Required Skills and Capabilities:

·         Fluency in English and Telugu/Tamil desirable

·         Must have experience in Out bond calling

·         Experience within an e-Gaming environment or E-com is preferable

·         Very personable, sociable and enjoy talking to people from all walks of life

·         Self-motivated with ability to work independently

·         Ability to maintain positive working relationships and influence a diverse group of personnel

·         Experience of working with marketing services and product teams is desirable

·         Strong communication skills

Perks and Benefits:

·         Freedom to voice your opinion and influence product direction

·         Collective Leadership and Ownership 

·         Work with the most amazing people on earth

·         IITians and MBA’s from Ivy league schools

·         Refreshments, Snacks, Quizzing, … and fun unlimited