Customer Support Executive Jobs in Mumbai - Tridat Technologies Pvt Ltd

Customer Support Executive

Tridat Technologies Pvt Ltd

0 Years

2000 - 25000 Monthly

Expired

Posted: 17 Jun 19

This role involves providing notifications to the clients and assisting with any queries they may have.
Following a standard call flow and query handling process.
Using resources and tools, will support the customer by answering questions and escalating if needed for further support.
CSRs will utilize their communication and soft skills to deliver the notifications to the clients with clarity.
They need to ensure that the notifications need to be clear and if there are any queries they need to be addressed correctly or escalated.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.