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Customer Support Executive Jobs in Mysore - Hinduja Global Solutions

Customer Support Executive
Hinduja Global Solutions
Hinduja Global Solutions
Last Date 09 Jun 2018
Date of posting: 10 Apr 18

  • Position: Customer Relationship Officer (CRO)
  • Location: Mysore, Karnataka
Position Summary:
  • Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
  • Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 
  • Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. 
  • The ability to cross-sell products is also essential. 
  • Demonstrated success in sales and customer service is required.
Roles and Responsibilities:
  • Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling.
  • Determines requirements by working with customers.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience:
  • Under Graduates/Graduates.
  • Fresher’s/Experienced professionals.
Desired Skills and Abilities:
  • Regional Language Communication Skill.
  • Basic Telephone Etiquette.
  • MS Office.
  • Typing Skills minimum 18 WPM with 80% accuracy & Basic System Navigation Skills.
  • Ability to write, read and speak English to suit business needs.
  • Decision Making, numerical ability & logical reasoning.
  • Customer Focus and Being Attentive.
  • Troubleshooting.
  • Ability to sell.

Hiring Process : Face to Face Interview

About Hinduja Global Solutions

Hinduja Global Solutions (HGS),part of the multi-billion dollar conglomerate – Hinduja Group, is a world leader in Customer Relationship and Business Process Management.HGS is engaged in the business of information technology enabled services. HGS offer contact centre solutions and back office transaction processing across North America, Europe and Africa, Asia.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Hinduja Global Solutions recruiting Customer Support Executive fresher’s in Mysore. The Hinduja Global Solutions vacancies for Customer Support Executive is filled through Face to Face Interview etc.
Hinduja Global Solutions jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills -Customer Care Executive, Customer Service, English Speaking, Inbound Calling, Kannada Speaking, Voice Support. The candidates with BBA/BBM, BSc, BCA, BE/B.Tech, BEd, B.P.Ed, B.Design, Certificate Course (ITI), Diploma, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Hinduja Global Solutions recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Hinduja Global Solutions and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Hinduja Global Solutions and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.