Customer Support Executive Jobs in Noida - High Street EssentialsFaballey Indya
Job Description
FRESHERS WITH GOOD ENGLISH COMMUNICATION SKILLS WELCOME
Key Responsibilities:
1. Manage inbound calls/emails from domestic & international customers
2. Handle query, request & complaints effectively to provide appropriate resolution and alternatives within the defined timeline.
3. Go the extra mile to assist the customer and escalate in case of any breach of the predefined policy and guidelines.
4. Coordinate timely with inter-departments to resolve escalations.
5. Make outgoing calls for follow-up cases and ensure closure.
6. Adhere to business SOP and quality guidelines
7. Manage social media query on Instagram, WhatsApp, Facebook & Twitter
8. Basic MS word & excel skills to manage relevant data on G-drive
Requirements:
1. Good verbal and written communication skills
2. Strong active listening and comprehension skills
3. Telephone etiquettes & Email etiquettes
4. Multi-tasking-To is able to work in a blended process.
Process specifications:
General shift timings (9am-6pm & 10 am-7pm)
Roster offs (5 Week off in a month)
Key Responsibilities:
1. Manage inbound calls/emails from domestic & international customers
2. Handle query, request & complaints effectively to provide appropriate resolution and alternatives within the defined timeline.
3. Go the extra mile to assist the customer and escalate in case of any breach of the predefined policy and guidelines.
4. Coordinate timely with inter-departments to resolve escalations.
5. Make outgoing calls for follow-up cases and ensure closure.
6. Adhere to business SOP and quality guidelines
7. Manage social media query on Instagram, WhatsApp, Facebook & Twitter
8. Basic MS word & excel skills to manage relevant data on G-drive
Requirements:
1. Good verbal and written communication skills
2. Strong active listening and comprehension skills
3. Telephone etiquettes & Email etiquettes
4. Multi-tasking-To is able to work in a blended process.
Process specifications:
General shift timings (9am-6pm & 10 am-7pm)
Roster offs (5 Week off in a month)
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id886219
Job Category BSc/BCA/BBM , Tech Support
SkillsBPO
Locality Address Noida-Others
State Uttar Pradesh
Country India
About Company
High Street Essentials Pvt. Ltd. Comprises of brands FabAlley and Indya, united by common passions to make great fashion accessible to all Indian women and lead a way to more inclusive and fashion-forward world.
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