Customer Support Executive Job in Zoey Inc. at Noida-Others, Noida

Are you interested in building a global e-commerce brand from scratch? If your answer is yes, this is an opportunity for you to join the Zoey team.

We are passionate about the baby bedding market in India and globally. We bootstrapped the business for the last two years and growing 10% MoM for the previous two years.

• Manage emails, chats, call from our customers across all channels 
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

 

Required skills:

• Good Communication Skills.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality