Customer Support Executive Jobs in Noida - Zoey Inc.

Customer Support Executive

Zoey Inc.

0 Years

12000 - 15000 Monthly

Expired

Posted: 04 Oct 21

Job Description

Are you interested in building a global e-commerce brand from scratch? If your answer is yes, this is an opportunity for you to join the Zoey team.

We are passionate about the baby bedding market in India and globally. We bootstrapped the business for the last two years and growing 10% MoM for the previous two years.

Manage emails, chats, call from our customers across all channels
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills: