Customer Support Executive Job in Excel Info Soft Solutions PVT.LTD. at Sinhgad Road, Pune

• Job Role: Customer Support Executive
• Answering customer inquiries and listen to their problems/asks
• Troubleshooting customer reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Installation of  Tally software.
• Providing training to the customer on software and solutions.
• Product demonstration to customers.
• Generating problem reports, logging issues, escalation of critical issues.

Required Skills:

• Good reasoning and analytical skills
• Good listening skills