Customer Support Executive Jobs in Pune - HGS hiring for Indigo
FEATURED JOBCustomer Support Executive
HGS hiring for Indigo
This role is deployed through TeamLease to our client
organization.
organization.
0 to 2 Years 
Not disclosed 
Expired
Posted: 22 Jul 19
Job Description
Job Description: Customer Support Executive
HGS is Hiring for Indigo
Job Role & Eligibility:
- Freshers & Experienced both can apply.
- Candidates from Travel background will be preferred.
- Receive inbound calls for International & Domestic Air, Hotel, Train and Local booking enquiries from customers
- Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
- Assist customers with the Cancellation, Baggage allowance, Meal/Seat blocking, Booking status, Payment status, Involuntary Scheduled change and all other general enquiries pertaining to Air, Hotel, Train and Local bookings.
- Document all calls with regards to participant inquires accurately using Salesforce CRM.
- Follow up (Call and Email) with customers in case of pending / escalated issues.
- Provide end-to-end support when it comes to Involuntary Flight Scheduled change.
- Communicate clearly and effectively with customers
- Deliver Outstanding Customer Experience to each and every Customer who has called in.
- Excellent Communication Skills is a mandate.
Shifts: Rotational Shifts(24/7) 6 days working, 1 day rotational week off
Transport: One way within 15KM radius of Viman Nagar (between 8 PM to 8 AM); No transport in day.
No leaves for initial 3 months
CTC: Upto 2.16 LPA + high Incentives
Benefits to employees :
- Benefits on Domestic Air Travel post successful completion of 06 months (only Airport Taxes need to pay)
- Additional income can be earned through Incentive schemes; OT; SALES Incentive Growth Opportunities post successful completion of 09 months through IJP’s in various departments.
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, BA, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MHM, MSc, 12th Pass (HSE), Vocational Training, BSW, Other Graduate, Other Post Graduate
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id616238
Job Category MBA , Diploma , BPO , Walkin , BSc/BCA/BBM , Tech Support
Locality Address
State Maharashtra
Country India
About Company
IndiGo is an Indian low-cost airline headquartered at Gurgaon, Haryana, India. It is the largest airline in India by passengers carried and fleet size, with a 41.3% domestic market share as of June 2018.
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