Customer Support Executive Jobs in Pune - Infini artographics
Job Description
Role Opportunity:
We are looking for a qualified Customer Support Executive who will offer excellent customer service and after-sales support.
About you
To be successful as a customer support executive, you should display excellent interpersonal and communication skills and a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
You know your way around a computer and enjoy getting your message across through chat.
You’re open, approachable, and ideally, you’ve already gained experience in past customer-facing roles.
You’ve been described by friends and family as a problem solver who always finds a solution.
Key tasks:
You’re the voice of our company when customers have questions or concerns, primarily engaging through email, landline, mobile and live chats
With a get stuff did attitude, you ensure customer inquiries are resolved as quick as can be
Being in the epicenter of our operations, you’ll assist customers with their live orders and coordinate with drivers, ops team, local warehouses, and internal support teams
Log customer feedback and take initiative to improve internal processes and enhance Gorillas’ customer experience
Above all else, you will foster genuine and authentic connections with our customers in all interactions
Qualifications/Skills required:
Bachelor's or associate degree in Marketing, Sales, or a related field may be advantageous (1-2yrs of working experience)
Strong communication and interpersonal skills
Knowing the local language is preferable.
Excellent teamwork skills.
Knowledge of CRM systems.
Microsoft Office Knowledge.
Knowledge of mediation and conflict resolution techniques is preferable.
Sounds good? Apply now.
We are an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.
You must be fully vaccinated against COVID-19 by your hire date to be eligible for starting in the role. Proof of vaccination will be required.
Job Particulars
About Company
About us:
We are helping to protect the planet and improve the lives of billions of people by turning every last-mile delivery into a sustainable, carbon-free delivery. Sustainability is our focus; we are creating real solutions for last-mile delivery! There is a huge opportunity to learn and grow with a start-up right from the start and there are many exciting directions in which that role could take you. Are you on fire to join our family for having the journey of your life and to build something unique? Then be like our delivery and apply fast!
How do we like to work?
You will be surrounded by people who want to improve everything and everyone around them. People who are passionate about our mission. People who are driven to solve tough problems and constantly consider the best ways to improve the customer journey. We're deeply proud of our values, which are intrinsic to the way we behave every day. We take them seriously because we want our culture to thrive:
We’re innovators - We are passionate, curious, and data-focused. We continuously learn to work smarter, faster and more efficiently. Always embracing change and innovation.
We’re bold- We break boundaries and explore innovative ways to look after the last mile delivery ecosystem.
We're together - Together, we're always learning, embracing change and looking for innovation, while having fun. We stand for authenticity and embrace our differences.
