Customer Support Executive Jobs in Pune - Theta Controls

Customer Support Executive

Theta Controls

1 Years

10000 - 20000 Monthly

Expired

Posted: 29 Oct 21

Required to keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Required to find probable customers, and to make cold calls, fix appointments for field sales executive to visit.
Qualification Required – Any Graduate (BSc, BCom, BA etc.) – preferably BSc
Exp Required – min 1 year
Skills required - Communication, co-ordination, team work, being organized in paperwork Competency - Ability to learn Product Information, computer friendly (MS Office, Mailing) Reporting to whom – Head of Department or Line Manager Responsibilities-
Reply to enquiries come through email, phones sometimes through message.
Sent quotation accordingly as per customer request.
Sort out technical queries
Inform to customer regarding availability of material
Attend customers when they come to collect material from office.
Make pro-forma invoice, order acceptance & sent to customers.
Make order acceptance & give instructions to dispatch dept.
Internal co-ordination regarding material availability & readiness
After dispatching material send docket details to customer through mail or call
Payment follow up
Material Requisition
Service report
Duly fill & sent Vendor registration form
Monthly reporting to HOD
Courtesy call to customers
Introduction Mail to customer.
Finding new prospects from various sources
Sending them intro, talking to them and fixing appointments for Sales Engineers visit
Having own 2 wheeler is an added advantage