Customer Support Executive Jobs in Surat,Valsad,Vapi - Votiko
Customer Support Executive
Votiko
Expired
Posted: 05 Mar 20
Job Description
Immediately Hiring For Customer Support Executive Profile|| US/UK Shift || Location (SURAT)
Job Description:
Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
- Follow up customer calls made wherever is necessary
- Should be able to answer to emails timely ensuring adherence to the process standards.
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Input data into the company computer platform to keep each customer record updated.
Education and Experience:-
- Graduate or equivalent
- Proficient in relevant computer applications
- Required language proficiency, especially ENGLISH.
Added advantage:-
- Knowledge or some experience in a call centre or customer service environment
- Good data entry skills
Key Competencies and Skills:-
- Strong problem-solving abilities on technical
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Attention to detail
- Team work
- High level of professionalism
5 Working Days (Sat-Sun Off)
Salary: ₹15,000 to - ₹30,000.00 /month
Location: Majura Gate, SURAT
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id881268
Job Category Tech Support
Locality Address
State Gujarat
Country India
About Company
IT & Tele-Marketing
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