Customer Support Executive Job in Lumina Datamatics at Mumbai

• incumbent Will Be Performing the Role of Seller/partner Support Associate for Client

• this Includes Addressing Queries/concerns, Errors, Exceptions and Alarms of Client Partners Over E-mail (preferred) and Occasionally Over Phone Call

• act as a Primary Solution Provider to Client W.r.t Order Processing, Item Setup Issues, Troubleshooting and Monitoring of Item Feeds.

• in Addition to Providing a Remarkable Customer Experience, Job Holder is Expected to Address System Issues, Identify and Implement Process Improvements, Develop Internal Documentation and Contribute to a Team Environment, all While Adhering to Service Level Agreements for Phone, Email And/or Chat Cases

• continuously Strive to Provide a World-class & Strategic Experience to Sellers/partners

• quality Check and Floor Support