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Customer Support Executive Jobs Opening in 1point1 solutions at Turbhe, Mumbai, Navi Mumbai

Customer Support Executive

1point1 solutions
experience-icon 0 Years
salary-icon 15000 - 20000 Monthly
qualification-icon BA, Other Graduate
location-icon Mumbai, Navi Mumbai
Expired
Posted: 18 Mar 25
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Job Description

Job Summary:

The Customer Support Executive will be responsible for handling inbound and outbound calls, responding to customer queries via email/chat, and ensuring customer satisfaction. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a customer-first approach.

Key Responsibilities:

Customer Interaction & Support:

  • Handle inbound and outbound calls, emails, and chat to assist customers.
  • Provide accurate information about products/services.
  • Resolve customer queries, complaints, and requests efficiently.

Problem-Solving & Issue Resolution:

  • Troubleshoot customer issues and provide timely solutions.
  • Escalate complex problems to the appropriate team.
  • Follow up to ensure customer concerns are fully addressed.

Customer Relationship Management:

  • Maintain a positive and professional attitude toward customers.
  • Build long-term relationships with customers to enhance satisfaction.
  • Record and update customer interactions in CRM software.
Skills:
  • Excellent verbal and written communication skills.
  • Ability to handle high call volumes and multitask efficiently.
  • Knowledge of CRM tools and MS Office (Word, Excel, Outlook, etc.).

    • More information about this Customer Support Executive Job

    Please go through the below FAQs to get all answers related to the given Customer Support Executive job

    1. What are the job requirements to apply for this Customer Support Executive job position?
      • Ans: A candidate must have a minimum of fresher as an Customer Support Executive

    2. What is the qualification for this job?
      • Ans: The candidate can be a Graduate from any of the following: BA, Other Graduate

    3. What are the salary requirements for this job?
      • Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Mumbai, Navi Mumbai.

    4. What is the hiring Process of this job?
      • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

    5. This Customer Support Executive is a work from home job?
      • Ans: No ,its not a Work from Home Job.

    6. How many job vacancies are opening for the Customer Support Executive position?
      • Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.

    Job Particulars

    Role customer service tech support
    Education BA, Other Graduate
    Who can apply Freshers
    Hiring Process Face to Face Interview, Telephonic Interview
    Employment TypeFull Time
    Job Id2639625
    Job Category Tech Support
    Locality Address Turbhe
    State Maharashtra
    Country India

    About Company

    At 1Point1, we are more than just an outsourced contact center provider. We empower businesses to reach new levels of excellence through our GenAI transformation and outsourcing solutions. From day one, we become an extension of your team, anticipating needs and solving challenges before they arise.
    One Point One Solutions help you build the career you’ve always dreamed of. Start today, so that a year from now, you’re glad you did.  Whether you are at the beginning of your career or aiming for advancement, we are committed to assisting you in reaching your objectives. With the appropriate support and a well-defined pathway, success is attainable.'
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