Customer Support Executive Jobs Opening in A leading Digital IT & BPM services provider at Ghansoli, Mumbai, Navi Mumbai
Customer Support Executive
Job Description
Job Summary:
We are looking for enthusiastic and motivated freshers to join our team as Customer Support Executives in our Customer Value Management (CVM) Sales Process. In this role, you will be responsible for engaging with existing and inactive customers through phone calls, emails, and other channels to promote relevant product offers, encourage account reactivations, and support upselling or cross-selling initiatives.
As a Customer Support Executive, you will play a key part in improving customer value by identifying needs, matching them with the right products or services, and encouraging continued usage or upgrades. This role is ideal for individuals who enjoy talking to people, are persuasive communicators, and are eager to learn and grow in the customer engagement and sales domain.
Key Responsibilities:
1. Customer Outreach & Engagement
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Proactively contact customers via outbound calls, SMS, emails, or app notifications as part of CVM campaigns.
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Engage with existing customers to promote ongoing offers, product upgrades, bundles, or new service launches.
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Contact dormant or inactive users and encourage account reactivation by highlighting benefits and new features.
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Use a consultative approach to understand customer needs and offer relevant solutions.
2. Campaign Execution
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Execute daily call targets as assigned under specific CVM campaigns—such as upselling, cross-selling, retention, or reactivation.
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Deliver campaign messages as per the script or training guidelines provided by the CVM or marketing team.
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Track and log customer responses, feedback, and outcomes accurately for reporting purposes.
3. Upselling and Cross-Selling
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Identify opportunities to offer customers value-added services or complementary products.
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Suggest suitable upgrades, premium plans, or offers that align with customer usage behavior and preferences.
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Explain features, benefits, pricing, and limited-time offers clearly and confidently.
4. Customer Relationship Building
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Build and maintain positive relationships with customers through professional and helpful conversations.
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Ensure high levels of customer satisfaction by handling objections with patience and clarity.
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Act as a brand ambassador and represent the company’s values during every interaction.
5. Data Handling and Documentation
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Update CRM systems with accurate details after each call—outcome, interest level, feedback, and follow-up status.
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Maintain proper records for campaign performance tracking and reporting.
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Share insights and customer behavior trends with supervisors to help improve future campaigns.
6. Team Collaboration
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Work closely with team members, trainers, and managers to improve sales skills and product knowledge.
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Attend daily team meetings, coaching sessions, and performance reviews.
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Participate actively in skill development programs, sales huddles, and refresher trainings.
Skills & Competencies:
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Communication: Clear and confident speaking skills in English and/or local languages. Active listening and professional tone.
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Sales Orientation: Persuasive, target-driven, and motivated to meet conversion goals.
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Customer Focus: Ability to engage positively with different types of customers and build rapport quickly.
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Learning Attitude: Willingness to be trained on products, sales techniques, and CRM tools.
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Time Management: Ability to handle multiple calls, follow-ups, and campaign deadlines efficiently.
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Tech-Friendly: Basic computer skills (typing, using CRM platforms, email handling, etc.).
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Mumbai 
2 to 3+ Years 
Salary not disclosed 
BA, 12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Mumbai
Freshers
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B.Com, BA, BBA/BBM, BCA
Mumbai
Freshers
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BSc
Mumbai
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B.Com, BA, BBA/BBM, BCA
Navi Mumbai
0.6 to 1 Years
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B.Com, BA, BBA/BBM
Gurgaon, Mumbai
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B.Com(Service Industry Management), BA(Political Economy), BCA, BE/B.Tech(Computer Science and Design (CSD)), BSc(Aerospace Engineering)
Navi Mumbai
1 Years
Salary not disclosed
B.Com, 12th Pass (HSE)
Navi Mumbai
Freshers
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BA, BBA/BBM, 12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Mumbai, Navi Mumbai
Freshers
Salary not disclosed
B.Com, 12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
B.Com, 12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
BA, 12th Pass (HSE), Other Graduate
Navi Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
12th Pass (HSE) 
