Customer Support Executive Jobs Opening in A Reputed Life Insurance Company at Ballygunge, Behala, Kolkata
Job Description
Key Responsibilities:
1. Customer Query Handling
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Assist customers in resolving inquiries regarding insurance policies, claims, and coverage details via phone, email, or chat.
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Provide timely and accurate information on various insurance products and services offered by the company.
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Help customers understand the details of their policies, premium payments, and benefits.
2. Documentation and Data Entry
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Assist in maintaining accurate customer records, including claims details, policy documents, and communication logs.
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Ensure that all customer interactions and issues are documented correctly in the CRM or other company systems.
3. Issue Resolution
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Help troubleshoot and resolve customer issues, including claims inquiries, policy changes, and premium payment-related queries.
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Escalate complex or unresolved issues to senior customer support executives or relevant departments.
4. Product Knowledge and Training
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Learn about the company’s range of insurance products (life, health, auto, etc.), terms, and conditions, to provide accurate information to customers.
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Participate in training sessions to enhance knowledge of insurance policies, customer service best practices, and internal systems.
5. Call Monitoring and Reporting
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Assist in tracking and reporting on key customer support metrics, such as response time, customer satisfaction, and issue resolution.
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Help generate weekly or monthly reports to track customer service performance.
6. Customer Feedback and Satisfaction
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Assist in gathering feedback from customers regarding their support experience, and forward the feedback to the team for service improvements.
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Strive to maintain a high level of customer satisfaction by providing prompt, friendly, and professional service.
7. Support to Senior Team Members
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Provide administrative and operational support to senior customer service representatives.
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Assist in managing customer data, preparing reports, and scheduling follow-up calls or meetings.
Required Skills and Competencies:
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Communication Skills: Excellent verbal and written communication skills to interact effectively with customers.
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Problem-Solving: Ability to understand customer concerns and provide solutions in a timely and efficient manner.
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Organization: Strong organizational skills for managing customer data, feedback, and documentation.
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Basic Insurance Knowledge: An interest in insurance products and the industry, or willingness to learn.
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Computer Skills: Familiarity with MS Office (Word, Excel) and experience with CRM systems or willingness to learn.
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Multitasking: Ability to handle multiple tasks and customer inquiries at once while maintaining a high level of professionalism.
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Attention to Detail: Accuracy in entering customer information and resolving issues.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, CA, CS, LLB
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Kolkata 
Freshers 
Salary not disclosed 
Diploma, BA, 12th Pass (HSE)
Kolkata
0 to 1 Years
Salary not disclosed
B.Com, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
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B.Com, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
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B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
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B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
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B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
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B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
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Freshers
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B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
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B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
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B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
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B.Com, BA, BBA/BBM, BE/B.Tech, BSc
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B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
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B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
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B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW 
