Customer Support Executive Jobs Opening in ACE Insurance Brokers Pvt. Ltd. at Sector 15, Noida, Noida
Job Description
Ø Catering to the Inbound/Outbound/Renewal for client
Ø Solving the queries of clients who reaches out on the Toll-Free Number
Ø Assisting on Quotes, Inspections and arranging for payment links and sharing issued policies
Ø Processing all customer purchases accordingly.
Ø Calling existing and potential customers to persuade them to purchase company products and services.
Ø Developing and sustaining solid relationships with customers to encourage repeat business.
Ø Using sales scripts proffered by the company to drive sales and respond to customer rejections.
Ø Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
Ø Generating promising leads for the outside sales team to pursue.
Ø Managing customer accounts by ensuring that existing customers remain satisfied with company products and services
Backend -Ø Coordinating with the Tele-calling team.
Ø Arranging for inspections, reports follow up and sharing the reports with team.
Ø Coordinating with the Operations team for links to be followed up and checking all cases for correct documentation.
Ø Follow-up on client’s documentation and status update.
Desired Candidate
Ø Customer-focused attitude.
Ø Empathy and patience in dealing with customer concerns.
Ø A positive and proactive approach to problem-solving.
Ø Ability to handle high-stress situations calmly and professionally
Ø Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their purchase status.
Ø Recording sales trends and liaising with account managers to develop sales strategies.
Ø Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
Ø Handling administrative duties for the company and its executives and management teams.
Ø Reporting any unusual activity to your supervisors.
EDUCATION
· Any Graduate or Undergraduate
· Fresher (Good Communication Skills)
Professional Experience:
· Minimum 1-2 year working experience in the leading the insurance company’s tele calling and Backend support.
Technical expertise need
· Multiple language speaking people can add-value to create back-up system.
· Strong competency in management
· Good knowledge of Products
· Solid knowledge and strong competency of General Insurance.
Soft skill expertise need
· Strong negotiation and consultative sales skills.
· Excellent organizational and problem-solving skills.
· Effective communication skills.
· Exceptional customer service skills.
Other Perks & Benefits
· Amazing work culture
· Day shift
· Unlimited Refreshments (Snacks, Lassi, Beverages & Fruits etc.)
· Team outings
· Good opportunity for career progression
· Medical Insurance
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 1 to 2 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
ACE is an independent and privately owned Insurance & Reinsurance Broking company from India We harness the expertise and imagination of our dedicated team to deliver the most innovative solution to meet the needs of our clients. Effective & efficient use of highly professional and dedicated team members have contributed largely led ACE to a point of leadership in various spheres of insurance broking. We maintain a high level of professionalism throughout & our team is committed to providing a constantly superior level of service, which results in a motivated approach to meet innovative challenges in a constantly and rapidly changing global environment. Proactive participation by promoters and all senior officers of the company coupled with their respective knowledge and expertise ensures delivery of ACE Solutions for all clients and maintains continuity of relationship with all stakeholders and delivers innovative and effective insurance and risk management solutions. Headquartered in New Delhi, Ace has branch offices across India and serves customers in Africa, Asia, Europe, the Middle East, and the USA.
Delhi, Gurgaon, Noida 
1 to 2 Years 
Salary not disclosed 
Diploma, BCA, BE/B.Tech, BSc, CS 
