Customer Support Executive Jobs Opening in Adhaan at Koramangala, Bangalore
Job Description
We have opening for the position of Customer Support Executive in shadowfax company/Below are the key details for the position:
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
Position: Customer Support Executive
Process: Voice process & Semi Voice process
Salary Offered: ₹16k upto 20k in hand + PF
Job Requirements:
Fluency in Hindi and English
Fluency in Hindi and English
Strong communication skills
Ability to work in General shift and Evening shift (5 pm - 2 am)
Willingness to work on flexible hours
12th pass freshers are welcome to apply (CSE only)
Work Location (CSE) : Koramangala, Bengaluru, Karnataka
No. of open positions: 40
Key Responsibilities:
1. Voice Process Duties:
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Handle inbound and outbound customer calls professionally and efficiently.
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Address customer queries, concerns, and complaints with patience and clarity.
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Resolve issues in a single call where possible and ensure high First Call Resolution (FCR).
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Maintain accurate call records and update customer information in the database.
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Transfer calls to appropriate departments or escalate complex issues to higher authorities if needed.
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Follow call scripts when handling different topics and maintain call quality standards.
2. Semi-Voice Process Duties:
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Manage customer interactions through non-voice channels such as email, live chat, and support tickets.
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Provide written resolutions to customer issues while maintaining proper grammar and professional tone.
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Respond promptly to queries and ensure that all communications meet quality benchmarks.
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Log all customer interactions and issues accurately for future reference and follow-up.
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Work with internal teams to resolve issues that require cross-functional collaboration.
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Prioritize and manage multiple requests or queries at the same time without losing focus.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com
- What are the salary requirements for this job?
- Ans: The salary range is between 16000 and 20000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 40 job openings for Customer Support Executive in our Organisation.
Job Particulars
Education B.Com
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2665716
Job Category MBA , BSc/BCA/BBM , Tech Support
Locality Address Koramangala
State Karnataka
Country India
About Company
Adhaan
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