Customer Support Executive Jobs Opening in ADITHYA IT SOLUTION PVT LTD at Salem
Customer Support Executive
Job Description
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
Customer Support Executive Responsibilities:· Managing a team of representatives offering customer support.
· Overseeing the customer service process.
· Resolving customer complaints brought to your attention.
· Creating policies and procedures.
· Planning the training and standardization of service delivery.
· Selecting and hiring new staff.
· Monitoring the work of individual representatives and of the team.
· Conducting quality assurance surveys with customers and providing feedback to the staff.
· Possessing excellent product knowledge to enhance customer support.
· Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:· A bachelor’s degree in administration or a related field.
· A minimum of 3 years experience.
· Excellent interpersonal and written and oral communication skills.
· Ability to lead a team.
· Knowledge of CRM systems.
· Computer skills.
Knowledge of mediation and conflict resolution techniques is preferableMore information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 3 to 3+ year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BBA/BBM, Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
