Customer Support Executive Jobs Opening in AJ Services at Sector 21, Gurgaon, Gurgaon, Noida, Delhi
Job Description
Job Summary
A Customer Support Executive (CSE) is the first point of contact between a company and its customers. The primary role of a CSE is to handle customer inquiries, resolve complaints, provide product or service information, and ensure a smooth and satisfactory customer experience. The position involves communication via phone calls, emails, chats, or in-person interactions, depending on the organization.
The ideal candidate is empathetic, a good listener, patient, and has excellent problem-solving and communication skills. This role is essential for maintaining customer loyalty and improving overall satisfaction by addressing concerns efficiently and professionally.
Key Responsibilities
1. Handling Customer Queries
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Respond to customer inquiries via telephone, email, chat, or social media platforms.
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Provide accurate and complete information about products or services.
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Clarify customer doubts regarding pricing, usage, warranties, delivery, and return policies.
2. Issue Resolution
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Address and resolve customer complaints in a timely and professional manner.
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Escalate complex issues to the appropriate department or supervisor when necessary.
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Follow up with customers to ensure their issues are resolved satisfactorily.
3. Order and Service Management
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Assist customers with placing, tracking, modifying, or canceling orders.
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Update customers on delivery timelines, product availability, or service appointments.
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Coordinate with internal departments such as logistics, billing, and technical teams to address customer requests.
4. Customer Retention and Relationship Building
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Maintain a positive, empathetic, and professional attitude toward customers at all times.
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Build strong relationships by providing a consistent and high-quality service experience.
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Encourage repeat business by offering solutions and guiding customers through available services or offers.
5. Documentation and Reporting
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Accurately record customer interactions, complaints, feedback, and actions taken using CRM or helpdesk software.
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Maintain logs of recurring issues and suggest areas for process improvement.
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Provide reports on customer interactions and resolutions for team meetings or audits.
6. Knowledge and Training
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Stay up to date with product and service knowledge to effectively assist customers.
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Attend training sessions to enhance product understanding, system usage, and customer service skills.
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Share best practices with colleagues and contribute to a collaborative team environment.
7. Process Improvement
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Identify trends in customer queries or complaints and provide suggestions to improve services or products.
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Participate in quality assurance processes and feedback sessions to refine communication and service delivery.
Key Skills and Competencies
1. Communication Skills
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Excellent verbal and written communication skills in English and local languages.
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Ability to explain complex information clearly and simply to non-technical customers.
2. Customer Handling and Empathy
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Strong listening skills with the ability to understand and empathize with customer needs.
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Patience and emotional intelligence to handle frustrated or upset customers.
3. Problem-Solving Ability
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Quick thinking and decision-making to offer effective solutions.
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Proactive approach to resolving issues before they escalate.
4. Multitasking and Time Management
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Ability to manage multiple queries or calls at once without losing focus or quality.
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Organized in maintaining customer records, follow-ups, and scheduling.
5. Technical Proficiency
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Familiarity with CRM tools, helpdesk platforms, email systems, and Microsoft Office or Google Workspace.
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Comfortable learning new software or tools related to customer service.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Gurgaon, Noida 
Freshers 
Salary not disclosed 
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
BA
Gurgaon, Mumbai
Freshers
Salary not disclosed
B.Com(Service Industry Management), BA(Political Economy), BCA, BE/B.Tech(Computer Science and Design (CSD)), BSc(Aerospace Engineering)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BCA, BE/B.Tech, BSc, CS
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Delhi
2 to 3 Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Gurgaon, Bangalore, Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Gurgaon
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BCA, BSc, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, BCA, BSc
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BCA, BSc, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BCA, BSc, 12th Pass (HSE) 
