Customer Support Executive Jobs Opening in Allegis Global Solutions at Whitefield, Bangalore
Job Description
Job Summary
We are seeking a dedicated and professional Customer Support Executive to handle customer inquiries, complaints, and support requests. The role involves resolving issues, providing information, and ensuring customer satisfaction. The ideal candidate should have excellent communication skills, problem-solving ability, and a customer-first mindset.
Key Responsibilities
A. Customer Interaction & Support
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Respond to customer inquiries via phone, email, chat, or social media.
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Resolve customer complaints and issues efficiently and professionally.
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Provide accurate information about products, services, and policies.
B. Record Keeping & Documentation
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Maintain detailed records of customer interactions, transactions, and feedback.
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Update CRM systems and internal databases accurately.
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Prepare reports on customer queries, issues resolved, and follow-ups.
C. Problem-Solving & Escalation
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Identify and resolve common customer issues independently.
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Escalate complex or unresolved issues to supervisors or relevant departments.
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Suggest improvements to processes and services based on customer feedback.
D. Customer Relationship Management
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Build and maintain strong relationships with customers to ensure repeat business.
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Follow up with customers post-resolution to ensure satisfaction.
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Participate in customer satisfaction surveys and feedback collection.
Required Skills & Competencies
A. Technical Skills
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Proficiency in MS Office and CRM systems.
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Basic knowledge of company products, services, and policies.
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Ability to document interactions and maintain accurate records.
B. Soft Skills
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Excellent communication, listening, and interpersonal skills.
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Strong problem-solving and analytical abilities.
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Patient, empathetic, and customer-focused attitude.
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Ability to work independently and as part of a team.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id2745968
Job Category Diploma , BSc/BCA/BBM , Tech Support
SkillsFRESHER
Locality Address Whitefield
State Karnataka
Country India
About Company
Allegis Global Solutions
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