Customer Support Executive Jobs Opening in Alorica India Pvt Ltd at Bellandur, Bangalore
Customer Support Executive
Alorica India Pvt Ltd
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Posted: 16 Feb 26
Job Description
Job Description – Customer Support Executive (Voice Process)
Key Responsibilities
• Provide high-quality customer support by handling inbound and outbound calls efficiently.
• Address customer inquiries, concerns, and complaints with professionalism and empathy.
• Build customer trust and credibility through clear communication and proactive problem-solving.
• Research, diagnose, and troubleshoot customer issues to identify accurate and timely solutions.
• Ensure excellent service delivery to achieve high Customer Satisfaction (CSAT) scores.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Adhere to company policies, quality standards, and performance benchmarks.
Required Skills & Qualifications
• 0–5 years of experience in customer support; freshers are welcome to apply.
• Experience in an international voice process is preferred.
• Candidates with domestic customer service experience may be considered as freshers for the international voice process.
• Excellent command of the English language with strong verbal communication skills.
• Strong customer service orientation with high energy and a positive attitude.
• Ability to multitask, analyze problems, and provide effective solutions.
Additional Requirements
• Willingness to work in a 24×7 environment, including US shifts.
• Age limit: Below 37 years.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
Key Responsibilities
• Provide high-quality customer support by handling inbound and outbound calls efficiently.
• Address customer inquiries, concerns, and complaints with professionalism and empathy.
• Build customer trust and credibility through clear communication and proactive problem-solving.
• Research, diagnose, and troubleshoot customer issues to identify accurate and timely solutions.
• Ensure excellent service delivery to achieve high Customer Satisfaction (CSAT) scores.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Adhere to company policies, quality standards, and performance benchmarks.
Required Skills & Qualifications
• 0–5 years of experience in customer support; freshers are welcome to apply.
• Experience in an international voice process is preferred.
• Candidates with domestic customer service experience may be considered as freshers for the international voice process.
• Excellent command of the English language with strong verbal communication skills.
• Strong customer service orientation with high energy and a positive attitude.
• Ability to multitask, analyze problems, and provide effective solutions.
Additional Requirements
• Willingness to work in a 24×7 environment, including US shifts.
• Age limit: Below 37 years.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Education 12th Pass (HSE)
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Walk - In, Telephonic Interview, Virtual Interview
Employment TypeFull Time
Job Id2843686
Job Category Walkin , Tech Support
Locality Address Bellandur
State Karnataka
Country India
About Company
Alorica is a major global provider of customer experience (CX) solutions, specializing in outsourcing, business process management, and digital transformation. With over 100,000 employees worldwide, it helps brands improve customer loyalty through voice and non-voice services, including AI-driven support. In India, Alorica has a significant presence in Bengaluru and Mohali.
Key details about Alorica include:
Services: Offers customer service, technical support, back-office, and digital solutions (AI-powered) across various industries like tech, healthcare, and retail.
Locations in India: Key offices are in Bengaluru (Manyata Tech Park, RMZ Ecospace Bellandur) and Mohali.
Company Culture: Focuses on a 'game-changer' culture, offering career growth, and, according to Great Place To Work, it has a strong employee base in India.
Job Roles: Frequently hires for international voice processes, customer service representatives, and technical support.
Key details about Alorica include:
Services: Offers customer service, technical support, back-office, and digital solutions (AI-powered) across various industries like tech, healthcare, and retail.
Locations in India: Key offices are in Bengaluru (Manyata Tech Park, RMZ Ecospace Bellandur) and Mohali.
Company Culture: Focuses on a 'game-changer' culture, offering career growth, and, according to Great Place To Work, it has a strong employee base in India.
Job Roles: Frequently hires for international voice processes, customer service representatives, and technical support.
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