Customer Support Executive Jobs Opening in Altruist Technologies at Thane, Mumbai
Job Description
Job Responsibilities:
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
-Handle customer queries via call or chat professionally.
-Maintain accurate records of interactions and transactions.
-Follow communication guidelines and company protocols.
Job Description:-
Job Description:-
-Working days-6 days working, rotational week off.
-Timings-females 9am-8pm and males 9am-11pm(any 9 hour shift)
Eligibility:-
-Timings-females 9am-8pm and males 9am-11pm(any 9 hour shift)
Eligibility:-
-Average communication skills required.
-Open to Male & Female candidates.
-Qualification: HSC or Graduate.
-Freshers & experienced candidates can apply.
Location: Ghansoli
-Open to Male & Female candidates.
-Qualification: HSC or Graduate.
-Freshers & experienced candidates can apply.
Location: Ghansoli
Key Responsibilities
-
Respond promptly to customer inquiries via phone, email, chat, or social media.
-
Understand customer needs and provide accurate information about products or services.
-
Troubleshoot and resolve customer complaints or issues efficiently and effectively.
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Document all interactions and maintain detailed records in CRM or support ticketing systems.
-
Follow up with customers to ensure their issues are resolved satisfactorily.
-
Escalate complex problems to appropriate internal teams and coordinate for resolution.
-
Provide feedback to product and service teams based on customer insights.
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Assist customers with order placement, modifications, cancellations, or refunds.
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Educate customers on company policies, procedures, and product features.
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Maintain a positive and empathetic attitude at all times.
Skills and Competencies
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Strong interpersonal and listening skills.
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Patience and ability to remain calm under pressure.
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Problem-solving and conflict resolution abilities.
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Ability to multitask and manage time efficiently.
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Empathy and customer-centric approach.
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Attention to detail and accuracy in documentation.
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Team player with a cooperative attitude.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 20000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2696889
Job Category BSc/BCA/BBM , Tech Support
Locality Address Thane
State Maharashtra
Country India
About Company
Altruist Technologies
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