Customer Support Executive Jobs Opening in AND27 at NIBM Road, Pune
Customer Support Executive
AND27
Expired
Posted: 19 Mar 25
Job Description
Greetings!! We are Now Hiring Customer Support Executive
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
• Process: Voice Process
• Any Graduate/Under Graduate/Fresher/Experienced can apply
• Language know-Tamil.
• 6 Days Working
• Day Shift
• Self-Travel No Transport
• Immediate Joiner
• Work from Office
Position Overview:
A Customer Support Executive is responsible for handling inbound and outbound calls to assist customers with inquiries, complaints, and service requests. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach to ensure high satisfaction and efficient resolution of customer concerns.
Key Responsibilities:
1. Handling Customer Calls:
- Answer inbound customer calls and provide information about products, services, or policies.
- Make outbound calls for follow-ups, feedback collection, and issue resolution.
- Maintain professionalism and patience while dealing with customer queries or complaints.
2. Issue Resolution & Customer Assistance:
- Understand customer concerns, troubleshoot issues, and provide solutions promptly.
- Escalate complex queries to the relevant department if needed.
- Ensure first-call resolution (FCR) to enhance customer experience.
3. Data Entry & Call Documentation:
- Log customer interactions, complaints, and resolutions in CRM software.
- Maintain accurate records of calls, follow-ups, and feedback.
- Generate reports on customer interactions for process improvement.
4. Customer Satisfaction & Relationship Management:
- Provide a positive and friendly customer experience in every interaction.
- Ensure customer retention by offering proactive assistance and follow-ups.
- Gather customer feedback and suggest service improvements.
5. Adherence to Quality & Compliance Standards:
- Follow company protocols, call scripts, and quality assurance guidelines.
- Maintain compliance with industry regulations, data protection policies, and confidentiality agreements.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 18000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Pune.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2640273
Job Category Tech Support
Locality Address NIBM Road
State Maharashtra
Country India
About Company
AND27
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Pune
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