Customer Support Executive Jobs Opening in Arise Solution at Akota, Gorwa, Vadodara-Others, Vadodara
Job Description
Job Description:
Handle inbound calls related to transactions, payments, billing, fraud claims, disputes, replacements, and account updates.Educate customers on benefits, rewards, and service features.
Meet performance metrics and contribute to a positive customer experience.
Key Responsibilities
Customer Interaction
Handle inbound calls related to:
Transaction inquiries
Payment and billing issues
Fraud claims and unauthorized transactions
Disputes and chargebacks
Account status or updates
Provide clear and accurate information regarding credit limits, interest rates, repayment options, and more.
Account Servicing
Assist with credit limit adjustments, card block or replacement requests, and account updates.
Guide customers through online services and digital platforms.
Customer Education
Educate customers about the company's:
Benefits and rewards programs
Policies and procedures
Security tips and best practices
Documentation & Compliance
Accurately log every customer interaction and outcome in the CRM system.
Ensure compliance with internal processes, data protection guidelines, and regulatory standards.
Escalate unresolved or complex queries to senior staff when needed.
Performance & Quality
Meet or exceed daily, weekly, and monthly performance metrics such as:
Call quality and resolution rate
Average handling time
Customer satisfaction score (CSAT)
Maintain a professional and empathetic tone at all times.
Skills:
Excellent verbal communication in English and local/regional language
Basic computer knowledge and typing skills
Familiarity with CRM tools and call-handling systems
Strong listening and problem-solving ability
Ability to work under pressure and meet targets
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2719071
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address Akota, Gorwa, Vadodara-Others
State Gujarat
Country India
About Company
Arise Solution
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