Customer Support Executive Job in Arisesolution at Akota, Babajipura, Chikuwadi, Vadodara

Job Summary

We are seeking a courteous, efficient, and detail-oriented Customer Support Executive to join our support team. The ideal candidate will handle inbound customer calls related to transactions, billing, payments, fraud claims, disputes, and account services. You will play a key role in resolving queries, providing accurate information, and ensuring a positive experience for every customer.

This role requires strong communication skills, a customer-first attitude, and the ability to handle sensitive information with professionalism and accuracy.

Key Responsibilities

Customer Interaction

• Handle inbound calls related to:

  • Transaction inquiries

  • Payment and billing issues

  • Fraud claims and unauthorized transactions

  • Disputes and chargebacks

  • Account status or updates

• Provide clear and accurate information regarding credit limits, interest rates, repayment options, and more.

Account Servicing

• Assist with credit limit adjustments, card block or replacement requests, and account updates.

• Guide customers through online services and digital platforms.

Customer Education

• Educate customers about the company's:

  • Benefits and rewards programs

  • Policies and procedures

  • Security tips and best practices

Documentation & Compliance

• Accurately log every customer interaction and outcome in the CRM system.

• Ensure compliance with internal processes, data protection guidelines, and regulatory standards.

• Escalate unresolved or complex queries to senior staff when needed.

Performance & Quality

• Meet or exceed daily, weekly, and monthly performance metrics such as:

  • Call quality and resolution rate

  • Average handling time

  • Customer satisfaction score (CSAT)

• Maintain a professional and empathetic tone at all times.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

1. What are the job requirements to apply for this Customer Support Executive job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer Support Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BE/B.Tech, BSc, BBS, BMS
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Customer Support Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Customer Support Executive position?
   
   • Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.