Customer Support Executive Jobs Opening in Availity India at Hebbal, Bangalore
Customer Support Executive
Availity India
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Posted: 11 Jun 25
Job Description
Dear Candidate,
We are looking for an excellent candidate who can join our Customer Support team in Availity India Pvt Ltd.
Must have:
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
We are looking for an excellent candidate who can join our Customer Support team in Availity India Pvt Ltd.
Must have:
1. Excellent communication Skills.
2. Should be able to work all the 5days from office.
3. Should be able to work in US/UK shift.
Benefits:
Benefits:
1. Free pick and drop facility.
2. Food allowance.
3. Medica benefits.
4. Performance based incentives.
Key Responsibilities
1. Customer Interaction & Support
-
Respond promptly and professionally to incoming customer calls, emails, live chats, or social media messages.
-
Understand customer issues, troubleshoot problems, and provide appropriate solutions.
-
Handle billing inquiries, order status updates, product information requests, and technical support questions.
2. Issue Resolution
-
Resolve customer complaints or escalate complex issues to higher levels when necessary.
-
Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
-
Maintain patience and professionalism during difficult conversations.
3. Documentation & Reporting
-
Accurately record all customer interactions, issues, and resolutions in CRM or ticketing systems.
-
Maintain logs of frequently occurring problems and suggest process improvements.
-
Prepare daily or weekly reports on customer feedback, common issues, and resolution times.
4. Product & Service Knowledge
-
Stay updated with product features, company policies, and service guidelines.
-
Provide accurate information and guide customers on product usage or service processes.
-
Participate in training sessions to enhance product knowledge and support skills.
5. Coordination with Internal Teams
-
Liaise with sales, technical, logistics, or finance departments to resolve customer queries.
-
Collaborate with other teams to improve customer experience and streamline support workflows.
6. Customer Feedback & Relationship Management
-
Gather customer feedback to help improve products and services.
-
Build positive relationships by ensuring timely, friendly, and effective communication.
-
Assist in identifying upselling or cross-selling opportunities where appropriate.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Education Diploma, BA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Walk - In, Written-test, Face to Face Interview, Virtual Interview
Employment TypeFull Time
Job Id2693645
Job Category Diploma , Walkin , Tech Support
Locality Address Hebbal
State Karnataka
Country India
About Company
Availity India
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