Customer Support Executive Jobs Opening in Axestrack software solution private limited at Jaipur-Others, Jaipur
Job Description
Position Overview:
The Customer Support Executive assists customers by addressing inquiries, resolving technical issues, and providing product or service information. They ensure customer satisfaction by troubleshooting problems, processing requests, and escalating complex cases as needed. Additionally, they document interactions, follow up on concerns, and contribute to improving support processes for a seamless customer experience.
Key Responsibilities
Customer Interaction: Respond to customer inquiries and provide assistance via phone, email, or chat
Issue Resolution: Address and resolve customer issues with a focus on customer satisfaction.
24x7 Availability: Work in a 24x7 shift environment to ensure continuous customer support coverage.
Communication Skills: Demonstrate excellent verbal and written communication skills in English to effectively communicate with customers.
Documentation: Maintain accurate and detailed records of customer interactions, including issues raised and resolutions provided.
Product Knowledge: Develop a good understanding of the products and services to assist customers effectively.
Collaboration: Collaborate with team members and other departments to resolve customer issues promptly
Required Skills and Qualifications
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Education: Minimum 12th Pass; Graduation in any discipline preferred.
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Experience: 6–1 years in a customer service or client support role (freshers with good communication skills may also apply).
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Language Proficiency: Fluent in English; proficiency is a plus.
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Communication Skills: Excellent spoken and written communication; ability to explain technical or complex issues clearly.
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Computer Skills: Basic proficiency in MS Office, email, internet browsing, and CRM/ticketing tools (e.g., Freshdesk, Zendesk, Salesforce).
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Soft Skills: Empathy, patience, attention to detail, active listening, and the ability to remain calm under pressure.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 06 Months to 1 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
