Customer Support Executive Jobs Opening in Black And White Business Solutions at Indiranagar, KR Puram, Nagawara, Bangalore
Customer Support Executive
Job Description
Dear
Aspirant,
Greetings
from Black and White Business Solutions,
Roles and Responsibilities :
Respond to customer queries in a timely and accurate way,
via phone, email or chat
Identify customer needs and help
customers use specific features
Update our internal databases
with information about technical issues and useful discussions with
customers.
Monitor customer complaints on social media and reach
out to provide assistance
Share feature requests and effective
workarounds with team members.
Inform customers about new
features and functionalities
Gather customer feedback and share
with our Product, Sales and Marketing teams
Assist in training
junior Customer Support Representatives.
Candidate should
possess excellent oral and written communication skills
Candidate
with good customer service skills would be preferred
Candidate
should have 0 – 3 years of
experience in Customer Support Voice Process.
Prior experience
in Customer Service industry will be an added advantage.
Should
be open to work in Night shifts / Rotational Shifts.
Candidates
with backlogs/arrears in their degree are not eligible
Responsible
for dealing with Domestic & International Clients
Responsible
for dealing with Clients Queries.
Requirements and
Skills
Experience as a Customer Support Specialist or
similar CS role
Familiarity with our industry is a
plus
Experience using help desk software and remote support
tools
Understanding of how CRM systems work
Excellent
communication and problem-solving skills
Multi-tasking
abilities
Patience when handling tough cases
Location: Bangalore
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 3 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, Vocational Training, 12th Pass (HSE), BSW
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 35000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.