Customer Support Executive Jobs Opening in Black And White Business Solutions at Indiranagar, KR Puram, Nagawara, Bangalore

Customer Support Executive
Looking out for candidates who can join Immediately.
Freshers / Experience 
salary 18k to 45k
One day Interview Process,...….easy selection..
2022 freshers can apply..

Roles and Responsibilities :

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives.
• Candidate should possess excellent oral and written communication skills
• Candidate with good customer service skills would be preferred
• Candidate should have 0 - 3 years of experience in Customer Support Voice Process.
• Prior experience in Customer Service industry will be an added advantage.
• Should be open to work in Night shifts / Rotational Shifts.
• Candidates with backlogs/arrears in their degree are not eligible
• Responsible for dealing with Domestic & International Clients
• Responsible for dealing with Clients Queries.

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

Location: Bangalore

1. What are the job requirements to apply for this Customer Support Executive job position?
   
   • Ans: A candidate must have a minimum of 0 to 3 year experience as an Customer Support Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, BFA, Vocational Training, 12th Pass (HSE), BSW
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 18000 and 45000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bangalore.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Customer Support Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Customer Support Executive position?
   
   • Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.