Customer Support Executive Jobs Opening in BRIGHT SERVICES at Trichy/Tiruchirapalli
Customer Support Executive
Job Description
We invite you to join our team.
Walk-In Interview for customer support executive - International and Domestic Process
Bright Services is hiring enthusiastic and dynamic professionals for our international and domestic processes. If you have excellent communication skills and a passion for customer service, we invite you to join our team.
Key Responsibilities:
1. Customer Interaction and Query Resolution:
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Respond promptly to customer inquiries via phone calls, emails, chat, or social media platforms.
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Understand customer issues, ask relevant questions, and offer effective solutions.
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Provide accurate information about products, services, orders, billing, or account details.
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Escalate complex issues to higher-level support teams when necessary.
2. Handling Complaints and Feedback:
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Listen actively and patiently to customer complaints and concerns.
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Resolve issues within the company's policies and service-level agreements (SLAs).
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Log all complaints and actions taken accurately in the CRM system.
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Follow up with customers to ensure their concerns have been resolved satisfactorily.
3. Product and Service Knowledge:
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Maintain thorough knowledge of the company’s products, services, features, and promotions.
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Stay updated on new offerings, pricing changes, and internal processes.
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Educate customers on product usage, technical troubleshooting, and benefits.
4. Data Entry and CRM Updates:
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Record customer details, interactions, issues, and resolutions in the CRM or support system.
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Update call logs, support tickets, and maintain records of each interaction.
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Maintain confidentiality and data integrity while managing customer information.
5. Cross-Functional Coordination:
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Coordinate with other departments (logistics, billing, technical support, etc.) to resolve customer issues.
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Follow up on delayed responses or service delays to ensure customer satisfaction.
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Provide feedback to product or service teams based on common customer pain points.
6. Performance Targets and Reporting:
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Meet individual and team performance metrics like response time, resolution rate, CSAT (Customer Satisfaction Score), and call quality.
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Participate in quality audits, training sessions, and process improvement discussions.
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Provide daily/weekly reports on call volume, ticket status, and recurring issues to team leaders or managers.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE), Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Trichy/Tiruchirapalli 
Freshers 
Salary not disclosed 
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Trichy/Tiruchirapalli
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Trichy/Tiruchirapalli
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Trichy/Tiruchirapalli
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Trichy/Tiruchirapalli
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Trichy/Tiruchirapalli
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Trichy/Tiruchirapalli
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Trichy/Tiruchirapalli
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Trichy/Tiruchirapalli
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Trichy/Tiruchirapalli
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Trichy/Tiruchirapalli
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Trichy/Tiruchirapalli, Pudukkottai
Freshers
Salary not disclosed
BBA/BBM, MBA/PGDM
Trichy/Tiruchirapalli
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Trichy/Tiruchirapalli
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
