Customer Support Executive Jobs Opening in BUSINESS SOLUTIONS at Airoli, Navi Mumbai
Customer Support Executive
Job Description
Process : (Outbound CS)
Department: Customer Service / Operations
Location: Ghansoli (MBP), Navi Mumbai
Job Type: Full-time
Key Responsibilities:
1. Handle outbound calls for collection activities.
2. Communicate professionally and clearly with customers.
3. Ensure timely follow-ups and achieve daily collection targets.
4. Maintain accurate records of customer interactions and follow-up
details.
5. Coordinate with internal teams to resolve escalated issues.
Eligibility:
1. Education: Minimum HSC (12th pass) or Graduate in any discipline.
2. Experience: Both freshers and experienced candidates are eligible.
3. Gender: Male/Female
4. Communication Skills: Good communication skills
5. Other: Basic computer knowledge and adaptability to rotational
week-offs.
Process Details:
1. Shift Timings: 10:00 AM to 7:00 PM (General Shift)
2. Days of Working: 6 days working (Rotational week-off)
Required Skills & Competencies:
Communication & Interpersonal Skills:
-
Excellent verbal and written communication in English (and regional languages if required)
-
Ability to maintain a polite, patient, and professional tone even under pressure
-
Strong listening skills and empathy toward customer concerns
Technical Proficiency:
-
Basic computer knowledge and ability to work with MS Office, email, and CRM tools
-
Ability to quickly learn internal software systems or support portals
-
Familiarity with order tracking, billing systems, or ticketing tools is a plus
Customer Service Orientation:
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Strong desire to help customers and resolve problems efficiently
-
Ability to handle difficult customers with diplomacy and tact
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Focus on customer satisfaction, retention, and loyalty
Problem Solving & Teamwork:
-
Analytical approach to understanding customer needs and challenges
-
Willingness to collaborate with team members, technical teams, or field staff to resolve complex issues
-
Quick learner and adaptable to new service protocols or product lines
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
