Customer Support Executive Jobs Opening in Club Malwa Private Limited at Industrial Area, Mohali
Customer Support Executive
Job Description
Position Overview:
We are looking for a Customer Support Executive to handle customer queries, provide product/service information, and resolve issues efficiently. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-centric approach.
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- interactions, process customer accounts and file documents
Required skills:
- Good typing Speed
- Basic Computer Skills
Candidates must be comfortable for rotational shifts
Key Responsibilities:
1. Customer Interaction & Support
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Handle inbound and outbound calls, emails, and chat support.
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Respond promptly to customer inquiries and complaints.
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Provide accurate information about products/services and assist with troubleshooting.
2. Problem Resolution
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Identify and resolve customer issues effectively.
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Escalate complex problems to the appropriate department.
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Follow up with customers to ensure satisfaction and resolution.
3. Data Management & Reporting
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Maintain customer records, call logs, and issue resolutions in CRM software.
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Prepare reports on customer feedback, recurring issues, and service improvements.
4. Sales & Upselling
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Suggest additional products/services to customers based on their needs.
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Process orders, cancellations, refunds, and replacements as required.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Mohali.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Club Malwa is a multi product based company which is dealing in service sector since 2019. At Club Malwa Pvt. Ltd we develop products that are particularly of user's needs and serving our users is our prime motive.
We collaborate with Clubs/ Bars/ Pubs/ Lounges/ Gyms, provide services like crowd management, ticket entries, organization, artist management and many more. Along with entertainment sector we also deal in industry based product WebSoft360 and security solution for companies to reduce piracy of their products. We have started development of ELD devices for trucking industry along with truck dispatching service.
Mohali 
Freshers 
Salary not disclosed 
Certificate Course (ITI), Diploma, 10th Pass (SSC), 12th Pass (HSE), Vocational Training, Other Course
Mohali
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Mohali
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mohali
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Mohali
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Mohali
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mohali
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mohali
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mohali
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mohali
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
