Customer Support Executive Jobs Opening in Club Malwa Pvt.Ltd. at Ludhiana-Others, Ludhiana
Job Description
Key Responsibilities:
1. Customer Interaction and Issue Resolution
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Answer customer inquiries via phone, email, chat, or in person in a timely and professional manner.
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Listen to customer concerns attentively and understand their issues clearly.
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Provide accurate, valid, and complete information using appropriate tools and systems.
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Resolve customer complaints effectively by identifying the root cause and offering solutions or escalating as required.
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Follow up with customers to ensure their issues have been resolved satisfactorily.
2. Technical Support and Product Knowledge
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Develop a thorough understanding of company products, services, policies, and processes.
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Assist customers with troubleshooting basic technical problems (e.g., login issues, payment failures, order tracking).
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Guide customers through the usage of products, installations, and updates where applicable.
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Stay updated on new features, product updates, and service changes.
3. Order Management and Service Requests
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Help customers with order placements, cancellations, returns, exchanges, and refunds.
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Track orders and provide shipping updates and estimated delivery times.
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Log service requests and ensure timely resolution by coordinating with internal departments.
4. Data Entry and Documentation
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Maintain accurate records of customer interactions and transactions in CRM or helpdesk systems.
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Document customer feedback, issues, and complaints to identify patterns or recurring problems.
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Generate daily/weekly reports on support tickets, response times, and resolution status for review.
5. Quality and Compliance
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Follow communication scripts, guidelines, and standard operating procedures (SOPs).
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Maintain quality standards in every interaction, ensuring customer satisfaction and loyalty.
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Adhere to company policies regarding data privacy, confidentiality, and ethical handling of customer information.
6. Collaboration and Communication
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Coordinate with the operations, logistics, billing, and technical teams to resolve escalated issues.
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Participate in team meetings, knowledge-sharing sessions, and product training.
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Contribute suggestions for improving customer service processes or tools.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 12000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Ludhiana.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Ludhiana 
Freshers 
Salary not disclosed 
BA
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ludhiana
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
