Customer Support Executive Jobs Opening in Cogent at Marathahalli, Whitefield, Bangalore
Customer Support Executive
Cogent
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Posted: 17 May 25
Job Description
Hiring Customer Support Executive
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
English with regional language
PUC / Any Degree
Location : Marathalli / Whitefield / Hoodi
Looking for the immediate joiner
Rotational shift
Sunday fixed Off
Attractive Salary
Key Responsibilities:
1. Customer Interaction and Query Resolution:
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Respond to incoming customer queries through phone, email, chat, or social platforms.
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Understand customer needs and provide accurate, valid, and complete information.
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Resolve customer complaints quickly and efficiently, escalating complex issues to higher-level support or relevant departments when needed.
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Maintain a professional, polite, and helpful tone at all times.
2. Product and Service Support:
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Gain in-depth knowledge of the company’s products or services to answer questions accurately.
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Guide customers on how to use products or services effectively.
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Troubleshoot issues and guide customers through basic technical steps (if applicable).
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Provide updates on product availability, order status, delivery timelines, or service progress.
3. Customer Relationship Management:
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Build and maintain strong relationships with customers by offering personalized assistance.
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Follow up with customers to ensure their issues have been resolved and they are satisfied with the service.
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Maintain confidentiality and respect customer privacy and data security.
4. Data Management and Documentation:
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Record customer interactions, inquiries, complaints, and actions taken in CRM software or ticketing systems (e.g., Salesforce, Zoho CRM, Freshdesk, Zendesk).
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Keep customer records updated and organized.
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Share recurring issues or customer feedback with relevant teams for product or service improvements.
5. Team Collaboration and Continuous Improvement:
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Coordinate with the technical, logistics, sales, or billing departments to resolve customer issues effectively.
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Participate in training programs, team meetings, and product update sessions.
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Suggest process improvements or FAQs based on customer feedback and common issues.
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Meet or exceed individual and team performance targets and service level agreements (SLAs).
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 24000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Education BA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2677366
Job Category Walkin , Tech Support
Locality Address Marathahalli , Whitefield
State Karnataka
Country India
About Company
Cogent
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