Customer Support Executive Jobs Opening in Company Name Confidential at Gurgaon-Others, Gurgaon
Customer Support Executive
Job Description
WALKIN INTERVIEWS
Key Responsibilities
1. Customer Interaction & Query Resolution
-
Answer incoming calls from customers and respond to inquiries.
-
Make outbound calls for follow-ups, feedback, and issue resolution.
-
Provide accurate information about products, services, orders, and company policies.
2. Complaint Handling & Resolution
-
Address customer complaints and provide effective solutions.
-
Escalate complex issues to the supervisor or relevant department if required.
-
Ensure all issues are resolved within the agreed service level agreement (SLA).
3. Order & Service Support
-
Assist customers with order tracking, returns, refunds, replacements, and billing issues.
-
Guide customers through technical troubleshooting.
-
Coordinate with internal teams such as logistics, sales, and technical support to resolve issues.
4. Customer Satisfaction & Retention
-
Ensure a polite, professional, and friendly tone while handling calls.
-
Build strong customer relationships to enhance brand loyalty.
-
Collect and analyze customer feedback to improve service quality.
5. CRM & Call Documentation
-
Log all customer interactions in the CRM system (Salesforce, Zendesk, Freshdesk, etc.).
-
Maintain accurate records of calls, resolutions, and follow-ups.
-
Generate reports on customer issues and call performance.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 13000 and 20000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Gurgaon.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
