Customer Support Executive Jobs Opening in Delta Plus solutions at Sector 21, Gurgaon, Gurgaon
Customer Support Executive
Job Description
Position Overview
We are looking for enthusiastic and customer-focused Customer Support Executives proficient in Telugu and Kannada languages to join our team at Udyog Vihar, Gurgaon. The role involves assisting customers by answering their queries, resolving issues, and providing product or service-related information in a professional and friendly manner.
This is an excellent opportunity for candidates who enjoy interacting with people, possess strong communication skills in their native language, and want to build a stable career with a reputed organization.
Key Responsibilities
1. Customer Interaction and Assistance
-
Handle inbound and outbound calls professionally and efficiently.
-
Communicate with customers in Telugu or Kannada, ensuring clarity and politeness.
-
Understand customer requirements by actively listening and asking relevant questions.
-
Provide accurate and detailed information about products, services, and policies.
2. Issue Resolution
-
Address and resolve customer complaints or queries promptly.
-
Follow up with customers to ensure their concerns are addressed satisfactorily.
-
Escalate unresolved issues to the concerned department for further assistance.
3. Relationship Management
-
Build positive and long-term relationships with customers through excellent service.
-
Maintain a professional, empathetic, and customer-first attitude in all interactions.
-
Record feedback and share insights with management to improve service quality.
4. Coordination and Documentation
-
Maintain accurate records of customer interactions in the CRM system.
-
Update databases with current customer information.
-
Collaborate with team members and other departments to provide seamless service.
5. Performance & Service Quality
-
Meet and maintain the company’s customer service standards.
-
Strive to achieve personal and team performance goals without the pressure of fixed sales targets.
-
Participate in training programs to enhance product knowledge and customer service skills.
Skills and Competencies:
-
Language Proficiency: Must be fluent in Telugu or Kannada (speaking and understanding).
-
Basic communication in Hindi or English is a plus.
-
Good listening skills and ability to handle customer queries patiently.
-
Basic computer knowledge and ability to work with MS Office and CRM tools.
-
Positive attitude and willingness to learn.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
