Customer Support Executive Jobs Opening in EBIXCASH GLOBAL SERVICES at Bibvewadi, Pune
Customer Support Executive
Job Description
Position: Customer Support Executive
Job Summary
We are looking for a dedicated and patient Customer Support Executive to join our inbound voice support team. The candidate will be the first point of contact for our customers, handling incoming calls to provide assistance, resolve queries, and ensure excellent customer satisfaction.
This role requires strong communication skills, empathy, and the ability to work efficiently in a fast-paced environment while maintaining professionalism.
Key Responsibilities
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Answer inbound calls promptly and professionally from customers seeking support or information.
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Understand customer queries, issues, or complaints and provide accurate solutions or escalate them when necessary.
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Document all interactions, feedback, and resolutions in the company’s CRM system.
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Guide customers through product features, order processes, service plans, or billing issues.
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Follow company policies and procedures to maintain service quality and compliance.
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Work closely with other departments (technical, sales, billing) to resolve complex customer issues.
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Meet or exceed daily and monthly performance targets such as call handling time, customer satisfaction score, and resolution rate.
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Participate in training sessions to keep knowledge up-to-date about products, policies, and customer service best practices.
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Handle difficult or irate customers calmly and professionally, aiming to resolve concerns and retain customer loyalty.
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Provide feedback to management about common customer concerns or product improvement opportunities.
Technical Skills:
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Basic computer knowledge and typing skills.
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Familiarity with CRM software and call management systems (training will be provided).
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Good command over English, Hindi, regional languages.
Soft Skills:
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Excellent verbal communication and active listening skills.
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Patience, empathy, and problem-solving attitude.
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Ability to work under pressure and handle multiple customer interactions.
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Team player with a positive attitude.
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Willingness to work in shifts, including weekends and holidays if required.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
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