Customer Support Executive Jobs Opening in Ecpl at Cox Town, Frazer Town, HBR Layout, Bangalore
Job Description
Greeting from Suhaartha private limited
Hiring for international & domestic call center with good salary and incentives Freshers/experience graduate /12th LIMITED Openings
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
Hiring for international & domestic call center with good salary and incentives Freshers/experience graduate /12th LIMITED Openings
6 months
PUC , Any graduate
English
customer support executive
Voice Process - real estate experience
23-25kCTC
Day Shift
6 Days working- 1day Rotational week off
Key Responsibilities:
1. Customer Interaction & Query Handling
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Handle incoming customer inquiries via phone, email, chat, or social media channels.
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Listen actively to customer needs and respond with clear, accurate, and friendly assistance.
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Guide customers through troubleshooting steps or usage instructions for products and services.
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Escalate unresolved queries to appropriate internal departments while keeping the customer informed.
2. Complaint Management & Resolution
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Acknowledge customer complaints and log them accurately in the CRM or ticketing system.
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Provide timely updates to customers regarding the status of their issues.
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Work closely with internal teams such as technical support, logistics, or billing to resolve complaints.
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Ensure all issues are closed within the defined service level agreement (SLA).
3. Product Knowledge & Communication
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Maintain up-to-date knowledge of company products, services, pricing, promotions, and policies.
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Educate customers on how to use products, renew services, or benefit from upgrades and features.
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Share customer feedback with the product or service team to contribute to continuous improvement.
4. Documentation & Reporting
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Maintain detailed records of customer interactions, feedback, complaints, and solutions provided.
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Prepare daily/weekly/monthly reports on call volumes, issue types, and resolution timelines.
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Identify trends in queries and suggest proactive solutions to common issues.
5. Process Adherence & Team Support
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Follow standard operating procedures and scripts where applicable to ensure consistent service quality.
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Collaborate with other customer support team members to improve response time and accuracy.
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Participate in training sessions, workshops, and knowledge-sharing meetings.
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Support customer retention strategies by providing consistent and caring service.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 23000 and 25000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Education B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2675171
Job Category BSc/BCA/BBM , Tech Support
Locality Address Cox Town, Frazer Town , HBR Layout , Hebbal , Hennur
State Karnataka
Country India
About Company
Ecpl
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