Customer Support Executive Jobs Opening in Emrold Management Services Pvt Ltd at Sector 15, Noida, Noida
Job Description
Location : Noida sector 15
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
Salary : 11 k to 14 k + incentive
Skills : Good communication, Domestic, Outbound, Relationship building, answer customer calls and emails.
Job Overview:
We are seeking a Customer Support Executive to join our team and provide excellent service to our customers. The ideal candidate will be responsible for addressing customer inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.
Key Responsibilities:
1. Customer Interaction:
- Respond to customer queries via phone, email, chat, and social media.
- Provide accurate, valid, and complete information about products/services.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain a professional, empathetic, and friendly attitude towards customers.
2. Issue Resolution & Troubleshooting:
- Identify customer issues and troubleshoot problems effectively.
- Escalate unresolved issues to the appropriate department or senior personnel.
- Track customer issues and ensure timely resolution.
3. Documentation & Reporting:
- Maintain detailed records of customer interactions, inquiries, complaints, and resolutions.
- Prepare reports on customer feedback, service issues, and response times.
4. Product Knowledge & Training:
- Stay updated on company products, services, and policies.
- Educate customers about product features, usage, and best practices.
- Provide feedback to the management team on customer needs and service improvements.
5. Customer Retention & Satisfaction:
- Foster strong relationships with customers to enhance loyalty.
- Proactively follow up with customers to ensure satisfaction.
- Recommend new products or services based on customer needs.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What are the salary requirements for this job?
- Ans: The salary range is between 11000 and 14000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Noida.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Education BA
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2628469
Job Category Tech Support
Locality Address Sector 15, Noida
State Uttar Pradesh
Country India
About Company
Emrold Management Services Pvt Ltd
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